The AITOC Support Ticketing System is a customer support system which can be easily integrated with your existing application that is interacting with your customers. The features include sample class with authentication functions, email sending functions, user management functions etc., Administration features include viewing list of tickets, total number of tickets, page navigation etc., Other features include mail messages administration, modifying layout. There are features for advanced users like view all tickets for admin, view all tickets for user, view selected ticket messages, reply ticket by user and reply ticket by admin.