inTouch WebDesk provides a web-based problem resolution software that includes a knowledge base. This is a completely web based support system that works with My-SQL or Access offering a user friendly interface that can be customised with customizable colour scheme and multi-lingual support. The knowledge base can easily be supplemented with resolved tickets or specifically designed FAQ's. The software provides a logical & flexible workflow - when you view tickets you can easily follow the updates & resolution. Due to the vast customization it is suitable for any website. You can create your own custom fields, set what information to collect, create dynamic emails, send out group emails, set up departments to handle specific ticket types, set welcome messages for users etc. Rich Text Editing is available when adding/updating tickets.
Users can also submit & update tickets by email without ever visiting the website & all this is automatically handled by the software.
Resource Details
Version:
2.5
Price:
Free/?45.00
Date Added:
Sun Jun 20, 2004
Author:
inTouch
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