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Customer Support
| Customer Helpdesk is another revolutionary product from Comdev which provides support for your customers with traceable communications through support ticket.
Key features includes manageable tickets, support products, fields and departments. You can create multiple departments to handle tickets and allocate tickets for different departments. Tickets can be posted according to deparments, support products and services.
CAPTCHA can be enabled to prevent spam on your support forms. Email notification will be sent to admin, department users/agents of new tickets posted by the public. The tickets can be displayed according to priority set. You can also set tickets type as 'Standard', 'Archived', or 'Flagged', 'Yes' or 'No', 'New',
'Open' or 'Closed'.
There is a wide range of search criterias to list out tickets. Replying tickets has never been easier by using the canned messages for various departments.
As an admin, you can assign agents to access tickets and post reply at front end. There is also the 'Auto Email Piping' feature, where you can download and save all the email replies to your message history.
You can also upload file attachments and have the Customer Helpdesk be integrate with Comdev FAQ Support. You can also directly forward support tickets to knowledgebase. There is also the Time Zone settings and Pre-define Front-end CSS in the backend for you to customize according to your site.
Customer Helpdesk comes in the Comdev One Admin Suite which is a web based interfacing system specially designed to provide centralized access to all your comdev plugins from a single point. The Installation Wizard eases your pain from complicated configuration. Plug it into your web design pages with just a single PHP snippet.
Installation Support available. Take advantage of our FREE Trial and Get your copy today!
Price:Free Trial Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | HOT is a user-friendly helpdesk/trouble-ticket system written using PHP and MySQL. It is very powerful, easy to administer, quick to configure and is designed using CSS and compliant code to allow for easy theme changes.
Price:GPL Plateform(s):All Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | This is an HTML, PHP3, and MySQL based Intranet application used to input trouble ticket information and output reports based on built-in queries. Current features include: Add users, Add departments (ex. IT Dept, Helpdesk, Applications, HR), Add categories for each department, Add trouble ticket/job information, Modify users, Modify/Update jobs/trouble tickets, Delete users, Delete categories, Delete departments, and Close jobs/trouble tickets.
Price:Free (GPL) Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | PHP Ticket is an advanced ticketing system, written in PHP with a MySQL backend. It includes user management through sessions, a search function and several other functions to simply ticket management. It can be hosted on any platform running PHP and MySQL.
Price:Free (GPL) Plateform(s):platform-independent Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | IRM is a powerful web-based asset tracking system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and TODO repair list tracking. Key features include: Detailed tracking of computers, by RAM Types, operating systems, hard drive space, the amount of RAM, etc., The ability to search through computers, software, and jobs with powerful tools, Software tracking, with location, platform, serial numbers, comments, and version fields, Powerful tracking system, with priorities, TODO jobs, followups to jobs, and a repair history tracking, Software association with computers, license tracking, Tested in situtaions with thousands of rows of data, which IRM handled exceedingly well, Upcoming IRMPorts, detailed reports on various catagories, as well as software license # tracking, enhanced security, tracking-searches, and more.
Price:Free (GPL) Rate: 5.0(out of 5) Vote:1 Members Review:None |
| | | | Omnistar Live is a dynamic live chat and customer support management solution. You may chat with your site visitors, log support issues in a dynamic help desk and create a knowledgebase of information.
Price:$99.95 Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | phpSupport was designed for a simple but easy install. This system will allow users to submit trouble tickets via a web form, and a email gateway. phpSupport gives you the option to email the creator of a trouble ticket when updating or closing out a trouble ticket.
Price:Free Plateform(s):Unix, Linux Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | The AlstraSoft Live Support system provides your online customers a truly human interaction by which you are able to boost up your sales and minimise your costs for other communication tools and also monitors customer traffic and initiate chat with customers. Some of the main features include providing sound and email notification of live support requests, search and autosave transcripts. User features include automated payment through paypal.com, password recovery system, edit member settings, add, edit or delete predefined surveys etc. The admin functions offers to view and edit member details, allows to send mail to all members etc., An online demo is also available in the website.
Price:US$220.00 Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | The Boldchat is a live customer support program written using PHP and MySQL. This system helps you in achieving more results by solving the customers queries at the same instant through online chatting. It also helps you in monitoring customer traffic which leads you to understand your customer better than anyone. The screenshots available in this website allows you to improve ppc conversion, helpdesk solutions, ecommerce site conversion etc.,
Price:Free Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | ExoPHPDesk is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/Open Tickets. Send/View/Delete/Reply Private Messages. Add/Edit/Delete F.A.Q. in Integreted Knowledge Base. Fetch Mail through any Mail server and convert to tickets.
Ability to search tickets. ADD/EDit/Delete staff notes viewable by staff/admins. IP Lookup feature to check the server status of specific ports. Mail Piping, Unlimited Saved Responses, TroubleShooters. And Much Much More. Easy Web-Based Installation.
Price:GPL Plateform(s):Linux, Windows Rate: 0.0(out of 5) Vote:0 Members Review:None |
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