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Customer Support
| Active Web Helpdesk is a web-based helpdesk manager. It provides a personalized customer support system, a searchable and categorized FAQ database, assign a technician per category and more. The source code with Access or MS SQL database is available.
Price:$399 Plateform(s):Win NT/2000 Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | Help Centric is a comprehensive, flexible, and portable ... web-based Help Desk System. Automatic responses to tickets, e-mail notifications, customer profile matching and a feature-rich knowledge base put Help Centric in a league of its own. Common help desk requests are handled quickly using the preset automatic responses. Help Centric comes with a Help Ticket History and Tracking module. There are separate web applications provided for administrators and tech support staff. Customers (internal and external) can open and track their own tickets. Includes a FREE contact manager! In addition, this help desk system interfaces with our other applications for: Project Management, TimeSheets, Calendar and Time Management, CRM and Sales Force Automation, Product Management, Service Management, Quote Management, and Order Management. Customizable ASP source code. This software covers UNLIMITED USERS.
Price:65.00 Plateform(s):NT Rate: 5.0(out of 5) Vote:1 Members Review:None |
| | | | Live help chat for sales and support powered by Real Assistant. Key features: passive and proactive chat, unlimited ops, custom status images, unlimited zones per op, stored responses, operator session logs, chat logs and stats, web based message management, and more...
Price:$99 Plateform(s):Windows NT/2000/2003, IIS 4-6 Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | Save money in your business by streamlining preventative maintenance and rebuilds of equipment for your IT department. Parts inventory management, equipment tracking (computers, monitors, etc.), work order management, and calendars enable Adhesion to generate (JIT) Just-In-Time inventory reports and alerts! This service manager is totally scalable from a small IT department or shop-floor to a multi-department IT organization (even a full blown manufacturing facility). Automatically integrates with our help desk manager, CRM, project manager, time sheets manager, and invoice manager applications. The ASP source code is included and this software allows for UNLIMITED USERS!
Price:89.00 Plateform(s):Win NT Rate: 5.0(out of 5) Vote:1 Members Review:None |
| | | | Synergy Client Manager is a complete middleware solution for small contractors. Includes: Client management (addresses, phone numbers, etc); Task/Work Order Management (clients can request and track work orders); eNote Manager (clients can send notes and store them - clients do not have to have email); Invoice Manager (post invoices, send email notifications, accept online payments) and MORE!
Price:$499 Plateform(s):Windows 2000 Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | Liberum Help Desk is a free, web-based application for managing support requests with in a small business or organization. It is written in VB Script/HTML and runs on Windows NT with IIS. Features: Completely web-based, Uses Windows NT authentication, so you don't need to manage another database of users, Allows for better communication between users and support reps where users can view progress on problems and submit additional information, Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported, Easily customizable to fit your needs, and more.
Price:Free (GPL) Plateform(s):Windows NT/2000/XP Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | Virtual Support Office is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request by sending e-mail notifications. Also will help you keep track of staff time and task management. Live support rooms for staff to customer direct support. Powerfull Knowledgebase for re-ocurring support requests. No need for locally installed software for your staff or customers.
Price:Free Trial/$199 Plateform(s):Win 98/NT/2000/ME Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | Virtual Support Office XP Web Based Help Desk Software Solution allows you to forge strong relationships and increase customer satisfaction, while dramatically streamlining support operations.
Price:$295 Plateform(s):Win 2000/NT Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | A powerful and scalable web based CRM system integrating all areas of a business including Sales & Marketing, Services, Support, Quality Assurance and Reporting. Features include email notification, file upload, password encryption and much more.
Price:$999 Plateform(s):Win 2000/XP Rate: 0.0(out of 5) Vote:0 Members Review:None |
| | | | Web Trak is a web based help desk tracking program. It is fully customizable and runs with a Microsoft Access or Microsoft SQL Server database and Internet Information Server. Web Trak v3.0 will be released in early 2004. Purchasing now will give you a free upgrade.
Price:$299.00 Plateform(s):Win 9x/NT/2000/XP Rate: 0.0(out of 5) Vote:0 Members Review:None |
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